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Return Policy

Our goal is to offer you a great and unique shopping experience. Therefore we are happy to provide you with an easy and customer-friendly return solution.

We are happy to offer free return shipping to our customers in Germany and Austria. Please note that this does not apply to cases of balls. Return shipping for cases of balls is only free if the return is due to an error by Total Padel.

For all other EU-customers (including Switzerland, excluding Canary Islands), we are offering a Return label for a fee of 4,95 € which will be deducted from the refund.

Before requesting your return label:

  1. Go to the bottom of our website.
  2. Select the country where you received your order using the "Ship-to Country" selector. This should be the destination country of your original shipment.
  3. Click here to print your Return Label

After completing the form with the required details, you will receive an email with the return shipping label and instructions how to use it. This service is only available 6 months from the day of delivery. For any further queries regarding this service, please contact our customer service team.

For international orders, the customer is responsible for return shipping costs unless Total Padel is at fault.
When returning the products, please also include the invoice or a copy of the invoice to allow us to accurately process the return. In general the refund will be credited in the same way your payment was made.
For details and exceptions, please contact us at +44 (0) 204 525 3604 or email us at info.en@totalpadel.com.

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Rackets

To return a new racket there are two prerequisites:

  • The plastic wrap on the handle has not been removed.
  • The racket has not been played with.

Apparel

  • All apparel must be returned unwashed, unworn, & clean, with original tags still attached.
  • Apparel that has been worn or washed, or is dirty (includes make up, dirt, and other marks), cannot be returned.

Footwear

  • The shoes must not have been worn outside and must be in as-new condition.
  • Please return the shoes in the original manufacturer’s shoe box, and ensure the box is not damaged.

Bags, Grips and Accessories

  • Bags, grips, and accessories can be returned for full refund if the product is in brand-new condition. The original tags and packaging must be intact.

Balls

  • Cases of balls can be returned for a full refund if the product is in brand-new condition and the cans have not been opened or damaged.

Where to send your return

Please send your package via a prepaid trackable method to ensure a safe and traceable delivery to:

Total Padel - Returns
Am Ziegelplatz 15,
77746 Schutterwald
Germany

For questions on returns please contact customer service info.en@totalpadel.com or call +44 (0) 204 525 3604 .